Suggestions and complaints

 

 

At Saini & Saini we recognise that, occasionally, everyone makes mistakes - this includes us. Although we always try to provide the kind of service our patients would like to receive, we appreciate that it is not always possible.

 

If you have a complaint or concern about the service you have received from the practitioners or any members of staff in this practice, please ask for a complaints form from reception and the practice manager will deal with this.

 

We will endeavour to resolve problems as soon as possible.

 

The practice supports 'Zero Tolerance' and any patient behaving in an inappropriate, abusive, violent or intimidating way towards practice staff, community staff or other patients, will be removed from the practice list. This removal will be effective immediately where a member of staff or patient has felt threatened.

 

Please find attached here, our complaints leaflet which outlines important information and contact numbers.

 

 

Complaints Comments Leaflet Copy.doc
Microsoft Word document [75.0 KB]

Contact us    

You can reach us on:

Tel: (0121) 203 5030

Fax: (0121) 554 9126

 

Alternatively, please use our contact form.

 

Drs. M. Saini and J. Saini

 

Soho Health Centre

247-251 Soho Road,

Handsworth,

Birmingham,

West Midlands

B21 9RY

 

 News

 

Need to talk to the doctor?

Telephone triage now available every day from 08.00 until 10.00.

 

Needs a doctor out of hours?

 

All our patients can now access appointments to see a doctor outside normal surgery hours at one of the following:

 

Monday to Friday 18:30 - 20:00

 

Aston Pride Health Cnetre

74 Victoria Road

Aston

Birmingham B6 5HA

 

Church Road Surgery

28 Church Road

Aston

Birmingham B6 5UP 

 

Weekend Service

Summerfield Group Practice

Summerfield Primary Care Centre

133 Heath Street

Birmingham

B18 7AL

 

Saturday between 09:00 - 13:00

Sunday 09:00 - 12:00 

 

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