At Saini & Saini we recognise that, occasionally, everyone makes mistakes - this includes us. Although we always try to provide the kind of service our patients would like to receive, we appreciate that it is not always possible.

If you have a complaint or concern about the service you have received from the practitioners or any members of staff in this practice, please ask for a complaints form from reception and the practice manager will deal with this.

We will endeavour to resolve problems as soon as possible.

The practice supports 'Zero Tolerance' and any patient behaving in an inappropriate, abusive, violent or intimidating way towards practice staff, community staff or other patients, will be removed from the practice list. This removal will be effective immediately where a member of staff or patient has felt threatened.

Please find attached here, our complaints leaflet which outlines important information and contact numbers.